F.A.Q.

How do I extract .rar files?

Compressed .rar files can be extracted using WinRar (Windows) or UnRarX (Mac OSX).

Can I use Neocymatics' Sample Libraries with the free Kontakt Player 5?

Yes, you can, but only with demo limitations. Each Library will be fully functional for a limited time defined by Native Instruments. After that you must restart the Kontakt Player engine and reload the Library. To use our products without limitations you must own the full version of Kontakt 5.

What is the return policy for Neocymatics' Sample Libraries?

The purchased Sample Libraries cannot be refunded as they are digital products available as a download, so they cannot be returned. Please, be sure to listen carefully to our demos and feel free to ask any questions before purchasing.

Why the Library is not instantly available for download after purchase?

Each of our Libraries is specially compiled after the purchase for every customer individually, as provided for our Custom Security Scheme. After the end of this procedure you will receive your download link.

What custom security protection is featured in Neocymatics' Libraries?

Our Custom Security Protection involves extensive watermarking for both audio and visual content. Each customer's ID, Name, Address and contact information are available at various random locations within the Library components, in both encoded and non-encoded form, which means that every copy of our Sample Libraries can be traced back to its original owner, in case of illegal sharing.